Learning Technology Rover
I provided just-in-time initial help desk support to faculty members and staff in the Faculty of Arts. My role as a Learning Tech Rover included basic support and troubleshooting in the use of learning technologies, as well as appropriate referrals to Arts ISIT. Apart from my primary duties, I was also involved in a long-term project that focused on researching and implementing ePortfolios within the Faculty of Arts for students.
Professional Profile
During my co-op learning experience, I:
- Provided basic or Tier 1 educational technology support to faculty members in their departments by gathering information, analyzing the systems, determining the problem and providing a resolution if possible.
- Troubleshot technical issues as they arise; ensure that issues are reproduced, documented and appropriately referred as needed.
- Supported faculty members in the use of Connect and the transition into a new learning management system (LMS)
- Developed guides and created video tutorials to help faculty use a variety of applications
- Referred faculty members, as appropriate, to Arts ISIT for services they needed
- Maintained an accurate record of issues faced by faculty members
- Participated actively in the Tech Rovers community, sharing and disseminating issues, resources and exemplars
Samples of Documentation / Tutorials
These are samples of the work that I have curated during my time at the Arts Learning Centre.
How to Create Discussion Groups (Documentation)
During the first half of my work term as a Learning Tech Rover working at the Arts Instructional Support and Information Technology (ISIT) unit, I have gained various essential skills and knowledge required in our current digital era. Technologies are on the rise and are also constantly changing, and I have learned that it is just as important to keep up with technological advances as it is with daily news. My experience working with learning technology enlightened my perspective on pedagogical learning, and it made me appreciate the extra mile that our faculty members have put into creating an engaging and meaningful learning experience.
Apart from gaining valuable technical skills, I have also strengthened my interpersonal skills such as communications, both written and verbally. This co-op experience gave me the opportunity to improve my writing skills through curating content for the web services page, in addition to writing documentation. Furthermore, I have also gained confidence in public speaking by presenting workshops on all the learning technologies that we support, as well as troubleshooting any issues that arise.
Although I am only halfway into my work term here at the Arts ISIT Learning Centre, I am keen on pursuing longer term projects, such as the ePortfolio project that I am currently involved. This project aims to integrate ePortfolio seamlessly in the Faculty of Arts curriculum. This will also give me the opportunity to develop and enhance my technical skills, in addition to my interpersonal skills.